The Natural bae Hair Extensions are 100% Raw human hair and collected from single donor only.

Raw Vietnamese Hair can last upto 5 years.

Seamless Clip ins & Ponytail extensions can last 12- 24 Months with proper care

The longevity of our products may vary depending upon how ofter you wear it.

-We have a 14-day return policy, which means you have 14 days after receiving your item to request and ship your return. If you ship your return after this period it will be sent back.
-For further information regarding the return policy you can always contact us at info@naturalbaela.com

Email us at info@naturalbaela.com or call 213-334-5038

Sure. Just email us at info@naturalbaela.com Processing takes 3 to 5 business days, so make sure to get in touch ASAP if you want to cancel.

• Orders are processed Monday - Friday 10a - 5p PST. 
• We offer FREE SHIPPING on domestic orders over $50. (after discounts and promos are applied).
• $50.00 domestic next day expedited (Ships within 24 hours)
• $24.95 flat fee for all international countries we ship to worldwide 

1. Standard processing time for orders is 3-5 business days. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally.
2. Please keep in mind that processing can take up to 5 business days during holidays or limited edition launches, sales/promotions and restocks, this time may vary. 
3. Orders placed on holidays or weekends will begin processing the following business day. Processing times are NOT included in the delivery time. 

We are not responsible for any delays in delivery once the item has been accepted and scanned by the carrier. Any late deliveries, air and ground transportation, customs delays, natural occurrences, etc. are out of our control and refunds will NOT be issued while orders are marked "In Transit" by the carrier.

Packages undeliverable by FedEx, USPS, DHL and/or their international shipping partners will be canceled and refunded minus $10 restocking fee. Package must be received and processed at our shipping hub. 

We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your NATURAL BAE slay will arrive. 

Tracking updates can be found on USPS.com using the tracking number sent in the order confirmation email.

 For International orders, items will be shipped via DHL Express, 2-8 day delivery. Customer is responsible for any shipping fees, taxes and duties.Additional shipping rates are calculated at checkout.

For International orders, items will be shipped via DHL Express, 2-8 day delivery. Customer is responsible for any shipping fees, taxes and duties. Additional shipping rates are calculated at checkout.

Here’s how it works: You order, we process, and then we ship. Simple, right?

Ordering takes a few seconds. Processing takes a few business days. Orders will be shipped via USPS PRIORITY. Shipping and delivery updates will be sent via email once the order has shipped. You’ll get a shipment notification email with a tracking number as soon as your package ships and your new fav is on the way! Orders are expected to arrive within 4 business days AFTER the shipping confirmation is received.

-We have a 14-day return policy, which means you have 14 days after receiving your item to request and ship your return. If you ship your return after this period it will be sent back.
-For further information regarding the return policy you can always contact us at info@naturalbaela.com

The Natural bae Hair Extensions are 100% Raw human hair and collected from single donor only.

Raw Vietnamese Hair can last upto 5 years.

Seamless Clip ins & Ponytail extensions can last 12- 24 Months with proper care

The longevity of our products may vary depending upon how ofter you wear it.

•  Inspect your extensions throughly
• Keep in mind all curls patterns will stretch once they are co washed.
• Prior to installing, gently co wash with a moisture rich conditioner and allow  hair to air dry overnight on hanger.
• With the Kinky Straight texture, we recommend blow drying with the Natural Bae Brush or comb attachment.

• Always detangle your hair extensions with conditioner prior to cleansing.
• Use a moisture rich conditioner or moisture infused shampoo to cleanse.
• Do not roll or rub hair. Pat dry with microfiber towel and allow hair to air dry.
• When brushing ponytail, start at the ends and work your way to the roots.
• Define and style ponytail with leave in conditioner and curl defining custard.
• We recommend hanging to air dry overnight.

• If heat styling, always use a lightweight heat protectant prior to blow drying or using a hot tool.
• Please don’t blow dry hair root to close to blow dryer

• Yes, you can color your ponytail. However, we recommend a licensed professional or certified colorist.

• It is imperative to avoid using heavy serums, moisturizers, and oils. Unlike your natural hair, your extensions will not produce its own oils, therefore, it is best to avoid using harsh shampoos or cleansers on a regular basis.

CLEANSERS

• TRESemmé Shampoo Flawless Curls

CONDITIONERS

• TRESemme Curl Hydrate Conditioner

STYLING GEL

•  Ampro Pro Styl Protein Styling Gel
•  Eco Style Professional Styling Gel with Argan Oil

LEAVE-IN CONDITIONER 

•  Mielle Organics Leave-In Conditioner White Peony
•  Aunt Jackie's Quench Leave-In ConditioneR

CURL DEFINING

•  Aunt Jackie's Curl La La Defining Curl Custard
•  Mielle Pomegranate & Honey Coil Sculpting Custard

EDGE CONTROL

• Edge Bae by Natural Bae Co